Refund policy

Last updated: 22 October 2026

This policy applies to purchases from Yvine Design OÜ on yvinedesign.com. If you buy as a consumer in the European Union, you have the right of withdrawal described below. Nothing in this policy limits the rights the law gives you.

Your right to cancel (14 days)

You may cancel your purchase without giving a reason within 14 days from the day you, or a person you name other than the carrier, receive the item. For an order delivered in several parts, the 14 days run from receipt of the last part.

To cancel, tell us clearly before the 14 days are up: email yvinedesign@gmail.com with your order number, or use the model form at the end of this page (you don't have to). Sending your message before the deadline is enough.

Sending the item back

  • Send the item back to us no later than 14 days after you told us you are cancelling. We send you the return address when you cancel.
  • You pay the cost of returning the item. Originals are large, fragile and valuable: please send them tracked and insured for their full price, packed as they arrived (ideally in the original packaging). An original returned uninsured is sent at your own risk. As a guide, returning a framed original by insured courier costs about €20–60 within the EU and €60–150 from outside the EU.
  • You may look at the item as you would in a gallery. You are liable for any loss in value caused by handling it more than is needed to see what it is and how it looks — for example removing it from its frame, hanging it with nails or tape, marks, or damage from poor packing — and we may deduct that loss from your refund.

Your refund

  • We refund the price you paid and the cost of the standard delivery within 14 days of receiving your cancellation. If you chose a more expensive delivery than the cheapest standard one we offer, we don't refund the difference.
  • We may wait to refund until we have the item back, or until you show us proof that you have sent it, whichever comes first.
  • We refund to the payment method you used, at no cost to you, unless we agree otherwise.

When there is no right to cancel

  • Commissions and personalised work — art made to your order or to your specifications (portraits, custom sizes, dedications, henna or design work made for you).
  • Digital products, such as the Yvine Shopify theme: once you have started the download, after agreeing when you bought to get access right away and acknowledging that you then lose your right to cancel (the checkbox on the product page). For digital content, the 14 days run from the day of purchase. Your consent is saved with your order and shown in your order confirmation email. For the Yvine theme, our 14-day money-back guarantee still applies (see below).
  • Workshops and events booked for a specific date: our booking terms for that event apply.
  • Business buyers (buying for a company or for your trade): the right to cancel is for consumers only. Returns from businesses are at our discretion.

Yvine theme: 14-day money-back guarantee

On top of your legal rights, we give a voluntary money-back guarantee for the Yvine Shopify theme: if Yvine isn't right for your store, ask within 14 days of the purchase date, also after you have downloaded it.

  • Email yvinedesign@gmail.com with your order number.
  • We refund the full price to the payment method you used.
  • When we refund, your license is switched off: the license key and the download link stop working, and the theme may no longer be used on any store.

The guarantee is our own promise, separate from the statutory right of withdrawal. Agreeing at purchase that your right of withdrawal ends when the download starts does not affect it.

Damaged in transit or faulty

  • Please check your parcel when it arrives. If the packaging is visibly damaged, note it with the courier or photograph it before opening. Email us photos of the damage and the packaging within 48 hours of delivery if you can, so we can claim from the insurer quickly. This does not shorten your legal rights.
  • For an item that is not as described or is faulty, you have the rights the law gives you (the seller is liable for faults present at delivery that appear within two years). Please tell us within two months of noticing the fault. We will repair, replace (where possible), reduce the price or refund, as the law provides. An original is one of a kind, so it cannot be replaced; we will repair it or refund you.
  • Natural features of handmade work — visible brush or pen strokes, slight differences from the photos in colour or texture caused by screens and light — are not faults.

Exchanges

We don't exchange items. Cancel as described above and place a new order.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Yvine Design OÜ, yvinedesign@gmail.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following digital content (*):

Ordered on (*)/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.